Windows 7 includes a feature that allows you to pin your most commonly used programs to the Taskbar. This is achieved by right clicking on the program shortcut and selecting Pin to Taskbar.
This feature is not available for a number of NetSupport software products.
Windows 7 contains a list of reserved words that it will check for when you try to pin a program to the Taskbar.
If the program shortcut text contains any of the words that are in the reserved word list, you will not see the Pin to Taskbar menu item after right clicking on the shortcut.
The specific words that are in the reserved word list that affect NetSupport software products are Help and Support.
Due to the fact that the NetSupport Manager, NetSupport School and NetSupport DNA shortcut text contains the word Support and the DNA Helpdesk shortcut text contains the word Help, and you are precluded from pinning them to the Taskbar.
In order to resolve this issue please open the following registry item on the machine, by running regedit, and remove the words Help and Support from the list of reserved words.
Rebooting the machine, after modifying the reserved word list, will enable you to use the Pin to Taskbar menu item for the NetSupport software products outlined above.